The Shire of Gnowangerup’s Water Services Manual is the go-to-guide for Ongerup residents to find information in relation to their rights under the ERA Water License for the Ongerup Sewerage and Effluent Reuse Scheme. This manual sets out a customer’s rights in relation to service interruptions, levels of service, complaints handling, bill review procedures, methods of payment or what you should do when experiencing financial hardship. The manual further contains all the relevant contact details and forms for lodging complaints, requests, etc.

Click here to view the manual and print a copy if required.

The Shire of Gnowangerup would like to give a big pat on the back to the team members who contributed to this large undertaking: John Skinner, Carol Shaddick and Sharon Miniter. The biggest pat of all goes to Anrie van Zyl who spent countless hours writing and collating the information now contained in the manual. Well done, everyone.